Privacy policy

Thank you for visiting our website www.substain.de and for your interest in our company.

The protection of your personal data, e.g. date of birth, name, telephone number, address, etc. is important to us.

The purpose of this privacy policy is to inform you about the processing of your personal data that we collect from you when you visit our website. Our data protection practices comply with the statutory provisions of the EU General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG). The following privacy policy serves to fulfill the information obligations arising from the GDPR. These can be found, for example, in Art. 13 and Art. 14 ff. GDPR.

Person responsible

The controller within the meaning of Art. 4 No. 7 GDPR is the person who alone or jointly with others determines the purposes and means of the processing of personal data.

With regard to our website, the controller is:

ConClimate GmbH
Schatzbogen 39
81829 Munich
Munich, Germany
E-mail: info@conclimate.de
Phone: +49 (0) 89 420490-812

Contact details of the data protection officer

We have appointed a data protection officer in accordance with Art. 37 GDPR. You can reach our data protection officer using the following contact details

Mirko Tasch
Fraunhoferstr.9
85221 Dachau
Dachau, Germany
E-Mail: Datenschutzbeauftragter@ituso.de
Phone: 08142 4205020
Website: http://www.ituso.de/

Provision of the website and creation of log files

Each time our website is accessed, our system automatically collects data and information from the accessing device (e.g. computer, cell phone, tablet, etc.).

What personal data is collected and to what extent is it processed?

(1) Information about the browser type and version used;
(2) The operating system of the accessing device;
(3) Host name of the accessing computer;
(4) The IP address of the accessing device;
(5) Date and time of access;
(6) Websites and resources (images, files, other page content) that were accessed on our website;
(7) Websites from which the user's system came to our website (referrer tracking);
(8) Notification of whether the retrieval was successful;
(9) Amount of data transferred

This data is stored in the log files of our system. This data is not stored together with the personal data of a specific user, so that individual site visitors cannot be identified.

Legal basis for the processing of personal data

Art. 6 para. 1 lit. f GDPR (legitimate interest). Our legitimate interest is to ensure the achievement of the purpose described below.

Purpose of data processing

The temporary (automated) storage of the data is necessary for the course of a website visit in order to enable the website to be delivered. Personal data is also stored and processed to maintain the compatibility of our website for as many visitors as possible and to combat misuse and troubleshooting. For this purpose, it is necessary to log the technical data of the accessing computer in order to be able to react as early as possible to display errors, attacks on our IT systems and/or errors in the functionality of our website. We also use the data to optimize the website and to generally ensure the security of our IT systems.

Duration of storage

The aforementioned technical data is deleted as soon as it is no longer required to ensure the compatibility of the website for all visitors, but no later than 3 months after accessing our website.

Objection and deletion option

You can object to the processing at any time in accordance with Art. 21 GDPR and request the erasure of data in accordance with Art. 17 GDPR. You can find out which rights you are entitled to and how to assert them at the bottom of this privacy policy.

Special functions of the website

Our website offers you various functions that collect, process and store personal data when you use them. Below we explain what happens to this data:

Contact form(s)

⦁ What personal data is collected and to what extent is it processed?
We will process the data you enter in our contact forms, which you have entered in the input mask of the contact form, to fulfill the purpose stated below.

⦁ Legal basis for the processing of personal data
Art. 6 para. 1 lit. a GDPR (consent by clear affirmative action or behavior)

⦁ Purpose of the data processing
We will only use the data collected via our contact form or via our contact forms to process the specific contact request received via the contact form.

⦁ Duration of storage
After your request has been processed, the data collected will be deleted immediately, provided there are no statutory retention periods.

⦁ Revocation and deletion options
The revocation and deletion options are based on the general regulations on the right of revocation and deletion under data protection law described below in this data protection declaration.

⦁ Necessity of providing personal data
The use of the contact forms is voluntary and is neither contractually nor legally required. You are not obliged to contact us via the contact form, but can also use the other contact options provided on our website. If you wish to use our contact form, you must complete the fields marked as mandatory. If you do not fill in the required information on the contact form, you will either not be able to send the request or we will unfortunately not be able to process your request.

Login area

⦁ What personal data is collected and to what extent is it processed?
We will process the registration and login data you enter to fulfill the purpose stated below.

⦁ Legal basis for the processing of personal data
Art. 6 para. 1 lit. b GDPR (implementation of (pre-)contractual measures)

⦁ Purpose of the data processing
You have the option of using a separate login area on our website. So that we can check your authorization to use the protected area or the protected documents, you must enter your login data (e-mail or user name and password) in the corresponding form.

⦁ Duration of storage
The data collected will be stored for as long as you maintain a user account with us.

⦁ Objection and deletion options
The rights to which you are entitled and how you can assert them can be found at the bottom of this privacy policy.

⦁ Necessity of providing personal data
The use of the login area on our website is contractually required for the use of the protected area. It is not possible to use the content protected by the login area without entering personal data. If you wish to use our login area, you must complete the fields marked as mandatory (user name and password). The entry of the data requires the existence of a user account. It is not possible to log in if the data you enter is incorrect. If you enter the data incorrectly or not at all, the protected area cannot be used. However, the rest of the site can still be used without a login.

Newsletter registration form

⦁ What personal data is collected and to what extent is it processed?
When you register for the newsletter on our website, we receive the email address you enter in the registration field and, if applicable, other contact details if you provide them to us via the newsletter registration form.

⦁ Legal basis for the processing of personal data
Art. 6 para. 1 lit. a GDPR (consent by clear affirmative action or behavior)

⦁ Purpose of the data processing
The data entered in the registration form for our newsletter will be used by us exclusively for sending our newsletter, in which we provide information about all our services and news. After registration, we will send you a confirmation e-mail containing a link that you must click on to complete the registration for our newsletter (double opt-in).

⦁ Duration of storage
You can unsubscribe from our newsletter at any time by clicking on the unsubscribe link, which is also included in every newsletter. Your data will be deleted by us immediately after you unsubscribe. We will also delete your data immediately if you do not complete your registration. We reserve the right to delete your data without giving reasons and without prior or subsequent information.

⦁ Possibility of revocation and removal
You can withdraw your consent at any time in accordance with Art. 7 (3) GDPR. However, this does not affect the processing carried out up to the time of withdrawal. With regard to further rights, please refer to the overview at the end of this privacy policy.

⦁ Necessity of providing personal data
If you would like to use our newsletter, you must fill in the fields marked as mandatory and confirm your e-mail address by clicking on the double opt-in link. The information provided for newsletter registration is neither necessary to enter into a contract with us nor legally binding. It is used exclusively for sending our newsletter. If you do not fill in the required information, we will unfortunately not be able to provide you with our newsletter service.

Statistical analysis of visits to this website - web tracker

We collect, process and store the following data when this website or individual files on the website are accessed: IP address, website from which the file was retrieved, name of the file, date and time of retrieval, amount of data transferred and notification of the success of the retrieval (so-called web log). We use this access data exclusively in non-personalized form for the continuous improvement of our website and for statistical purposes. We also use the following web trackers to analyze visits to this website:

Google Ads

We use the Google Ads service of Google LLC, 1600 Amphitheatre Parkway, 94043 Mountain View, United States, email: support-de@google.com, website: http://www.google.com/ on our website. The processing also takes place in a third country for which there is no adequacy decision by the Commission. Therefore, the usual level of protection for the GDPR cannot be guaranteed for the transfer, as it cannot be ruled out that authorities in the third country, for example, may access the data collected.

The legal basis for the transfer of personal data is your consent pursuant to Art. 6 para. 1 lit. a GDPR or Art. 9 para. 2 lit. a GDPR, which you have given on our website.

Google Ads is an advertising system with which we place ads that are primarily based on the search results when using the company's own services.

You can withdraw your consent at any time. You can find more information on withdrawing your consent either in the consent itself or at the end of this privacy policy.

Further information on the handling of the transferred data can be found in the provider's privacy policy at https://policies.google.com/privacy.

The provider also offers an opt-out option at https://policies.google.com/privacy.

Google Tag Manager

⦁ What personal data is collected and to what extent is it processed?
On our website, we use the service of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (hereinafter: Google Tag Manager). Google Tag Manager provides a technical platform for executing and controlling other web services and web tracking programs in a bundled manner by means of so-called "tags". In this context, Google Tag Manager stores cookies on your computer and, if web tracking tools are executed using Google Tag Manager, analyzes your surfing behavior (so-called "tracking"). This data sent by individual tags integrated in Google Tag Manager is merged, stored and processed by Google Tag Manager under a uniform user interface. All integrated "tags" are listed separately in this privacy policy. You can find more information on data protection for the tools integrated in Google Tag Manager in the relevant section of this privacy policy. When using our website with activated integration of Google Tag Manager tags, data such as your IP address and your user activities are transmitted to servers of Google Ireland Limited. With regard to the web services integrated via Google Tag Manager, the regulations in the respective section of this privacy policy apply. The tracking tools used in Google Tag Manager ensure that the IP address is anonymized by Google Tag Manager before transmission by means of IP anonymization of the source code. Google Tag Manager only enables the anonymized collection of IP addresses (so-called IP masking).

⦁ Legal basis for the processing of personal data
The legal basis for data processing is your consent in our information banner regarding the use of cookies and web tracking (consent through clear confirmatory action or behavior) in accordance with Art. 6 para. 1 lit. a GDPR.

⦁ Purpose of the data processing
On our behalf, Google will use the information obtained via Google Tag Manager to evaluate your visit to this website, to compile reports on website activity and to provide us with other services relating to website activity and internet usage.

⦁ Duration of storage
Google will store the data relevant to the function of Google Tag Manager for as long as it is necessary to fulfill the booked web service. Data collection and storage is anonymized. If there is any personal reference, the data will be deleted immediately, provided that it is not subject to any statutory retention obligations. In any case, the deletion takes place after expiry of the retention obligation.

⦁ Objection and deletion option
You can prevent the collection and forwarding of personal data to Google (in particular your IP address) and the processing of this data by Google by deactivating the execution of script code in your browser, installing a script blocker in your browser or activating the "Do Not Track" setting in your browser. You can also prevent the collection of data generated by the Google cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plug-in available at the following link http://tools.google.com/dlpage/gaoptout?hl=de. You can find Google's security and data protection principles at https://policies.google.com/privacy.

Google Analytics

⦁ S cope of the processing of personal data
On our website, we use the web tracking service of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (hereinafter: Google Analytics). As part of web tracking, Google Analytics uses cookies that are stored on your computer and enable an analysis of the use of our website and your surfing behavior (so-called tracking). We carry out this analysis on the basis of the Google Analytics tracking service in order to constantly optimize our website and make it more accessible. When you use our website, data, in particular your IP address and your user activities, are transmitted to servers of Google Ireland Limited. We carry out this analysis on the basis of Google's tracking service in order to constantly optimize our website and make it more accessible. We also require web tracking for security reasons. Web tracking allows us to track whether third parties are attacking our website. The information from the web tracker enables us to take effective countermeasures and protect the personal data processed by us from these cyber attacks. By activating IP anonymization within the Google Analytics tracking code of this website, your IP address will be anonymized by Google Analytics before transmission. This website uses a Google Analytics tracking code that has been extended by the operator gat._anonymizeIp(); to enable only anonymized collection of IP addresses (so-called IP masking).

⦁ Purpose of the data processing
Google will use this information on our behalf to evaluate your visit to this website, to compile reports on website activity and to provide us with other services relating to website activity and internet usage. We also require web tracking for security reasons. Web tracking allows us to track whether third parties are attacking our website. The information from the web tracker enables us to take effective countermeasures and protect the personal data processed by us from these cyber attacks.

⦁ Duration of storage
Google will store the data relevant for the provision of web tracking for as long as it is necessary to fulfill the booked web service. Data collection and storage is anonymized. If there is any personal reference, the data will be deleted immediately, provided that it is not subject to any statutory retention obligations. In any case, the deletion takes place after expiry of the retention obligation.

⦁ Objection and deletion options
You can prevent the collection and forwarding of personal data to Google (in particular your IP address) and the processing of this data by Google by deactivating the execution of script code in your browser or activating the "Do Not Track" setting in your browser. You can also prevent Google from collecting the data generated by the Google cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available at the following link(http://tools.google.com/dlpage/gaoptout?hl=de). You can find Google's security and data protection principles at https://policies.google.com/privacy?hl=de.

New Relic

We use the New Relic service from New Relic, Inc., 188 Spear Street, 94105 San Francisco, United States, e-mail: AskPrivacy@NewRelic.com, website: https://newrelic.com/. The processing also takes place in a third country for which there is no adequacy decision by the Commission. Therefore, the usual level of protection for the GDPR cannot be guaranteed for the transfer, as it cannot be ruled out that authorities in the third country, for example, may access the data collected.

The legal basis for the transfer of personal data is your consent pursuant to Art. 6 para. 1 lit. a GDPR or Art. 9 para. 2 lit. a GDPR, which you have given on our website.

New Relic uses various tracking mechanisms to monitor the data transfers taking place on the website and evaluates them for the website provider.

You can withdraw your consent at any time. You can find more information on withdrawing your consent either in the consent itself or at the end of this privacy policy.

Further information on the handling of the transferred data can be found in the provider's privacy policy at https://newrelic.com/privacy.

The provider also offers an opt-out option at https://newrelic.com/privacy.

Integration of external web services and processing of data outside the EU

We use active content from external providers, so-called web services, on our website. By accessing our website, these external providers may receive personal information about your visit to our website. This may result in data being processed outside the EU. You can prevent this by installing an appropriate browser plugin or deactivating the execution of scripts in your browser. This may result in functional restrictions on websites that you visit.

We use the following external web services:

Amazon AWS
We use the Amazon AWS service of Amazon Web Services, Inc., 410 Terry Avenue North, 98109 Seattle WA , United States, e-mail: privacyshield@amazon.com, website: http://aws.amazon.com/ on our website. The processing also takes place in a third country for which there is no adequacy decision by the Commission. Therefore, the usual level of protection for the GDPR cannot be guaranteed during the transfer, as it cannot be ruled out that authorities in the third country, for example, may access the data collected.

The legal basis for the transfer of personal data is our legitimate interest in the processing pursuant to Art. 6 para. 1 lit. f GDPR. Our legitimate interest lies in achieving the purpose described below.

Amazon AWS is a cloud computing service from Amazon that is used to download our website or individual elements of our website. The separate AWS cloud enables us to download our website and its services from faster servers.

With regard to the processing, you have the right to object listed in Art. 21. Further information can be found at the end of this privacy policy.

Further information on the handling of the transferred data can be found in the provider's privacy policy at https://aws.amazon.com/de/privacy/.

Bootstrap CDN
We use the Bootstrap CDN service of the company StackPath, LLC, 2021 McKinney Avenue, Suite 1100, 75201 Texas, United States, e-mail: privacy@stackpath.com, website: https://www.stackpath.com/. The processing also takes place in a third country for which there is no adequacy decision by the Commission. Therefore, the usual level of protection for the GDPR cannot be guaranteed for the transfer, as it cannot be ruled out that authorities in the third country, for example, may access the data collected.

Bootstrap CDN is a content delivery network that mirrors our content across different servers to ensure optimal accessibility worldwide.

With regard to the processing, you have the right to object listed in Art. 21. Further information can be found at the end of this privacy policy.

Further information on the handling of the transferred data can be found in the provider's privacy policy at https://www.bootstrapcdn.com/privacy-policy/.

CloudFlare
We use the CloudFlare service of Cloudflare, Inc, 101 Townsend St, 94107 San Francisco, United States, e-mail: support@cloudflare.com, website: https://www.cloudflare.com/de-de/ on our website. The processing also takes place in a third country for which there is no adequacy decision by the Commission. Therefore, the usual level of protection for the GDPR cannot be guaranteed for the transfer, as it cannot be ruled out that authorities in the third country, for example, may access the data collected.

Cloudflare is a content delivery network that provides security functions in addition to distributing the website across several servers. Cloudflare also acts as a reverse proxy for our website.

With regard to the processing, you have the right to object listed in Art. 21. Further information can be found at the end of this privacy policy.

Further information on the handling of the transferred data can be found in the provider's privacy policy at https://www.cloudflare.com/privacypolicy/.

DataTables
We use the DataTables service of SpryMedia Ltd, Mayfield Forgandenny Perthshire, PH2 9EQ Perthshire, Scotland, United Kingdom on our website. Processing also takes place in a third country outside the EU. An adequacy decision by the Commission exists for this third country. On the website of the EU Commission (Link: https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection/adequacy-decisions_de) you will find a current list of all adequacy decisions.

The legal basis for the transfer of personal data is your consent pursuant to Art. 6 para. 1 lit. a GDPR or Art. 9 para. 2 lit. a GDPR, which you have given on our website.

The service enables tracking of individual users on our website.

You can withdraw your consent at any time. You can find more information on withdrawing your consent either in the consent itself or at the end of this privacy policy.

Further information on the handling of the transferred data can be found in the provider's privacy policy at https://datatables.net/privacy.

Doubleclick
We use the Doubleclick service of Google LLC, 1600 Amphitheatre Parkway, 94043 Mountain View, United States, e-mail: support-de@google.com, website: http://www.google.com/ on our website. The processing also takes place in a third country for which there is no adequacy decision by the Commission. Therefore, the usual level of protection for the GDPR cannot be guaranteed for the transfer, as it cannot be ruled out that authorities in the third country, for example, may access the data collected.

The legal basis for the transfer of personal data is your consent pursuant to Art. 6 para. 1 lit. a GDPR or Art. 9 para. 2 lit. a GDPR, which you have given on our website.

DoubleClick is a Google service that offers and delivers digital advertising on the Internet. It enables us to display customized advertising to our website visitors.

You can withdraw your consent at any time. You can find more information on withdrawing your consent either in the consent itself or at the end of this privacy policy.

Further information on the handling of the transferred data can be found in the provider's privacy policy at https://policies.google.com/privacy.

Font Awesome
We use the Font Awesome service of Fonticons, 6 Porter Road, Apartment 3R, MA 02140 Cambridge, United States, e-mail: hello@fontawesome.com, website: https://fontawesome.com/ on our website. The processing also takes place in a third country for which there is no adequacy decision by the Commission. Therefore, the usual level of protection for the GDPR cannot be guaranteed during the transfer, as it cannot be ruled out that authorities in the third country, for example, may access the data collected.

The legal basis for the transfer of personal data is your consent pursuant to Art. 6 para. 1 lit. a GDPR or Art. 9 para. 2 lit. a GDPR, which you have given on our website.

Fonts are loaded onto our site via the Font Awesome service in order to display the site in a visually improved version.

You can withdraw your consent at any time. You can find more information on withdrawing your consent either in the consent itself or at the end of this privacy policy.

Further information on the handling of the transferred data can be found in the provider's privacy policy at https://fontawesome.com/privacy.

Google
We use the Google service of Google LLC, 1600 Amphitheatre Parkway, 94043 Mountain View, United States, e-mail: support-de@google.com, website: http://www.google.com/ on our website. The processing also takes place in a third country for which there is no adequacy decision by the Commission. Therefore, the usual level of protection for the GDPR cannot be guaranteed for the transfer, as it cannot be ruled out that authorities in the third country, for example, may access the data collected.

The legal basis for the transfer of personal data is your consent pursuant to Art. 6 para. 1 lit. a GDPR or Art. 9 para. 2 lit. a GDPR, which you have given on our website.

We use Google to be able to load additional Google services on the website.

You can withdraw your consent at any time. You can find more information on withdrawing your consent either in the consent itself or at the end of this privacy policy.

Further information on the handling of the transferred data can be found in the provider's privacy policy at https://policies.google.com/privacy.

Google APIs
We use the Google APIs service of Google LLC, 1600 Amphitheatre Parkway, 94043 Mountain View, United States, e-mail: support-de@google.com, website: http://www.google.com/ on our website. The processing also takes place in a third country for which there is no adequacy decision by the Commission. Therefore, the usual level of protection for the GDPR cannot be guaranteed for the transfer, as it cannot be ruled out that authorities in the third country, for example, may access the data collected.

The legal basis for the transfer of personal data is your consent pursuant to Art. 6 para. 1 lit. a GDPR or Art. 9 para. 2 lit. a GDPR, which you have given on our website.

We use Google APIS to be able to load additional Google services on the website. Google Apis is a collection of interfaces for communication between the various Google services used on your website.

The service or we collect the following data for processing: IP address

You can withdraw your consent at any time. You can find more information on withdrawing your consent either in the consent itself or at the end of this privacy policy.

Further information on the handling of the transferred data can be found in the provider's privacy policy at https://policies.google.com/privacy.

Google Fonts
We use the Google Fonts service provided by Google LLC, 1600 Amphitheatre Parkway, 94043 Mountain View, United States, email: support-de@google.com, website: http://www.google.com/ on our website. The processing also takes place in a third country for which there is no adequacy decision by the Commission. Therefore, the usual level of protection for the GDPR cannot be guaranteed for the transfer, as it cannot be ruled out that authorities in the third country, for example, may access the data collected.

The legal basis for the transfer of personal data is your consent pursuant to Art. 6 para. 1 lit. a GDPR or Art. 9 para. 2 lit. a GDPR, which you have given on our website.

The Google Fonts service is used to load fonts onto our site in order to display the site in a visually improved version.

You can withdraw your consent at any time. You can find more information on withdrawing your consent either in the consent itself or at the end of this privacy policy.

Further information on the handling of the transferred data can be found in the provider's privacy policy at https://policies.google.com/privacy.

Gstatic
We use the Gstatic service of Google LLC, 1600 Amphitheatre Parkway , 94043 Mointain View, United States, e-mail: support-de@google.com, website: http://www.google.com/ on our website. The processing also takes place in a third country for which there is no adequacy decision by the Commission. Therefore, the usual level of protection for the GDPR cannot be guaranteed for the transfer, as it cannot be ruled out that authorities in the third country, for example, may access the data collected.

The legal basis for the transfer of personal data is your consent pursuant to Art. 6 para. 1 lit. a GDPR or Art. 9 para. 2 lit. a GDPR, which you have given on our website.

Gstatic is a service used by Google to retrieve static content in order to reduce bandwidth usage and preload required catalog files.

You can withdraw your consent at any time. You can find more information on withdrawing your consent either in the consent itself or at the end of this privacy policy.

Further information on the handling of the transferred data can be found in the provider's privacy policy at https://policies.google.com/privacy.

Jsdelivr
We use the Jsdelivr service of Prospect One Sp., Krolweska 65A, 30-081 Krakow, Poland, e-mail: hello@prospectone.io, website: https://prospectone.io/ on our website. The transmission and processing of personal data takes place exclusively on servers in the European Union.

JSDelivr is a content delivery network that mirrors our content via various servers to ensure optimum accessibility worldwide.

With regard to the processing, you have the right to object listed in Art. 21. Further information can be found at the end of this privacy policy.

Further information on the handling of the transferred data can be found in the provider's privacy policy at https://www.jsdelivr.com/privacy-policy-jsdelivr-com.

Information on the use of cookies

⦁ What personal data is collected and to what extent is it processed?
We integrate and use cookies on various pages to enable certain functions of our website and to integrate external web services. Cookies are small text files that your browser can store on your access device. These text files contain a characteristic string of characters that uniquely identifies the browser when you return to our website. The process of saving a cookie file is also referred to as "setting a cookie". Cookies can be set both by the website itself and by external web services. The cookies are set by our website or the external web services in order to maintain the full functionality of our website, to improve user-friendliness or to pursue the purpose stated with your consent. Cookie technology also enables us to recognize individual visitors by means of pseudonyms, e.g. individual or random IDs, so that we can offer more individual services. Details are listed in the table below.

⦁ Legal basis for the processing of personal data
Insofar as the cookies are processed on the basis of consent in accordance with Art. 6 para. 1 lit. a GDPR, this consent is also deemed to be consent within the meaning of Section 25 para. 1 TTDSG for the setting of the cookie on the user's terminal device. Insofar as another legal basis is stated in accordance with the GDPR (e.g. to fulfill the contract or to fulfill legal obligations), the storage or setting is based on an exception in accordance with Section 25 (2) TTDSG. This is the case "if the sole purpose of storing information in the end user's terminal equipment or the sole purpose of accessing information already stored in the end user's terminal equipment is to carry out the transmission of a communication over a public telecommunications network" or "if the storage of information in the end user's terminal equipment or access to information already stored in the end user's terminal equipment is strictly necessary to enable the provider of a telemedia service to provide a telemedia service expressly requested by the user". The relevant legal basis can be found in the cookie table listed later in this section.

⦁ Purpose of the data processing
The cookies are set by our website or the external web services in order to maintain the full functionality of our website, to improve user-friendliness or to pursue the purpose stated with your consent. Cookie technology also enables us to recognize individual visitors by means of pseudonyms, e.g. individual or random IDs, so that we can offer more individual services. Details are listed in the table below.

⦁ Duration of storage
Our cookies are stored until they are deleted in your browser or, if it is a session cookie, until the session has expired. Details are listed in the following table.

⦁ Possibility of objection and removal
You can set your browser according to your wishes so that the setting of cookies is generally prevented. You can then decide on a case-by-case basis whether to accept cookies or to accept cookies in principle. Cookies can be used for various purposes, e.g. to recognize that your access device is already connected to our website (permanent cookies) or to save recently viewed offers (session cookies). If you have expressly given us permission to process your personal data, you can revoke this consent at any time. Please note that this does not affect the lawfulness of the processing carried out on the basis of your consent until you withdraw it.

Cookie name: _ga

Server: substain.com

Provider: Google Analytics

Purpose: This cookie assigns an ID to a user so that the web tracker can summarize the user's actions under this ID.

Legal basis: Art. 6 para. 1 lit. a GDPR or Art. 9 para. 2 lit. a GDPR (consent)

Storage period: approx. 24 months

Type: Analytics

Cookie name: _gat_UA-*

Server: substain.com

Provider: Google Analytics

Purpose: This cookie is the Google Analytics tracking cookie. This cookie stores a unique visitor ID, the date and time of the first visit, the start time of the active visit, and the number of all visits a unique visitor has made to the website.

Legal basis: Art. 6 para. 1 lit. a GDPR or Art. 9 para. 2 lit. a GDPR (consent)

Storage time: approx. 70 seconds

Type: Analytics

Cookie name: _gat_au

Server: substain.com

Provider: Google Ads

Purpose: This cookie is used by Google AdSense to increase the efficiency of advertising.

Legal basis: Art. 6 para. 1 lit. a GDPR or Art. 9 para. 2 lit. a GDPR (consent)

Storage period: approx. 3 months

Type: Marketing

Cookie name: _gid

Server: substain.com

Provider: Google Analytics

Purpose: This cookie assigns an ID to a user so that the web tracker can summarize the user's actions under this ID.

Legal basis: Art. 6 para. 1 lit. a GDPR or Art. 9 para. 2 lit. a GDPR (consent)

Storage time: approx. 24 hours

Type: Analytics

Cookie name: csrftoken

Server: substain.com

Provider: Website operator

Purpose: Cookie required for the protection of web forms.

Legal basis: Art. 6 para. 1 lit. f GDPR (legitimate interests)

Storage time: approx. 12 hours

Type: Security

Cookie name: substain_cookies

Server: substain.com

Provider: Website operator

Purpose: This cookie enables us to save individual comfort settings selected by you and to retain them for your current and future visits to the site.

Legal basis: Art. 6 para. 1 lit. f GDPR (legitimate interests)

Storage time: approx. 12 hours

Type: Security

- -

Name: Borlabs Cookie
Provider: Owner of this website, Imprint
Purpose: Saves the settings of visitors selected in the Cookie Box of Borlabs Cookie.
Cookie name: borlabs-cookie
Cookie duration: 1 year

- -

Name: Polylang
Provider: Owner of this website
Purpose: Saves the current language.
Cookie name: pll_language
Cookie lifetime: 1 year

- -

Name: Google Analytics
Provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland
Purpose: Cookie from Google for website analytics. Generates statistical data on how the visitor uses the website.
Privacy policy: https://policies.google.com/privacy?hl=de
Cookie name: _ga,_gat,_gid
Cookie duration: 2 months

- -

Name: Google Maps
Provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland
Purpose: Used to unblock Google Maps content.
Privacy policy: https://policies.google.com/privacy
Host(s): .google.com
Cookie Name: NID
Cookie duration: 6 months

- -

Name: YouTube
Provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland
Purpose: Used to unblock YouTube content.
Privacy policy: https://policies.google.com/privacy
Host(s): google.com
Cookie name: NID
Cookie duration: 6 months

- -

Name: Google reCaptcha
Provider: google.com
Purpose: Before submitting a contact form on our website, Google reCaptcha must be activated by clicking on a button. Google reCaptcha stores a cookie to recognize whether the user is a robot or not and helps us to keep our website secure and protect it from spammers.
Privacy Policy: https://policies.google.com/privacy?hl=de%20
Host(s): www.google.com
Cookie Name: _GRECAPTCHA
Cookie duration: 6 months

Data security and data protection, communication by e-mail

Your personal data is protected by technical and organizational measures during collection, storage and processing in such a way that it is not accessible to third parties. In the case of unencrypted communication by e-mail, we cannot guarantee complete data security on the transmission path to our IT systems, so we recommend encrypted communication or the postal service for information requiring a high level of confidentiality.

Right to information and correction requests - Deletion & restriction of data - Revocation of consent - Right to object

Right to information

You have the right to request confirmation as to whether we are processing your personal data. If this is the case, you have a right of access to the information specified in Art. 15 para. 1 GDPR, provided that the rights and freedoms of other persons are not affected (cf. Art. 15 para. 4 GDPR). We will also be happy to provide you with a copy of the data.

Right of rectification

In accordance with Art. 16 GDPR, you have the right to have any incorrect personal data stored by us (e.g. address, name, etc.) corrected at any time. You can also request the completion of the data stored by us at any time. A corresponding adjustment will be made immediately.

Right to erasure

Pursuant to Art. 17 (1) GDPR, you have the right to demand that we erase the personal data collected about you if

⦁ the data is either no longer required;

⦁ the legal basis for processing has ceased to exist without substitution due to the withdrawal of your consent;

⦁ you have objected to the processing and there are no legitimate grounds for the processing;

⦁ your data is processed unlawfully;

⦁ a legal obligation requires this or a collection pursuant to Art. 8 para. 1 GDPR has taken place.

Pursuant to Art. 17 (3) GDPR, the right does not exist if

⦁ processing is necessary for exercising the right of freedom of expression and information;

⦁ Your data has been collected on the basis of a legal obligation;

⦁ processing is necessary for reasons of public interest;

⦁ the data is required for the establishment, exercise or defense of legal claims.

Right to restriction of processing

Pursuant to Art. 18 (1) GDPR, you have the right in individual cases to request the restriction of the processing of your personal data.

This is the case if

⦁ the accuracy of the personal data is disputed by you;

⦁ the processing is unlawful and you do not consent to erasure;

⦁ the data are no longer necessary for the purposes of the processing, but they are required for the establishment, exercise or defense of legal claims; or
exercise or defense of legal claims;

⦁ an objection to the processing pursuant to Art. 21 (1) GDPR has been lodged and it is still unclear which interests prevail.

Right of revocation

If you have given us your express consent to the processing of your personal data (Art. 6 para. 1 lit. a GDPR or Art. 9 para. 2 lit. a GDPR), you can revoke this consent at any time. Please note that this does not affect the lawfulness of the processing carried out on the basis of the consent until revocation.

Right to object

In accordance with Art. 21 GDPR, you have the right to object at any time to the processing of personal data concerning you that has been collected on the basis of Art. 6 para. 1 lit. f (in the context of a legitimate interest). You only have this right if there are special circumstances that speak against the storage and processing.

How do you exercise your rights?

You can exercise your rights at any time by contacting us using the contact details below:

Substain GmbH
Schatzbogen 39
81829 Munich
Munich, Germany
E-mail: info@substain.com
Phone: +49 (0) 89 420490-812

Right to data portability

In accordance with Art. 20 GDPR, you have the right to receive the personal data concerning you. We will provide the data in a structured, commonly used and machine-readable format. The data can be sent either to you yourself or to a controller named by you.

We will provide you with the following data upon request in accordance with Art. 20 para. 1 GDPR:

Data collected on the basis of express consent pursuant to Art. 6 para. 1 lit. a GDPR or Art. 9 para. 2 lit. a GDPR;

Data that we have received from you in accordance with Art. 6 para. 1 lit. b GDPR in the context of existing contracts;

Data that has been processed as part of an automated procedure.

We will transfer the personal data directly to a controller of your choice insofar as this is technically feasible. Please note that we may not transfer data that interfere with the freedoms and rights of other persons in accordance with Art. 20 para. 4 GDPR.

Right to lodge a complaint with the supervisory authority pursuant to Art. 77 (1) GDPR

If you suspect that your data is being processed unlawfully on our website, you can of course bring about a judicial clarification of the problem at any time. You also have every other legal option available to you. Irrespective of this, you have the option of contacting a supervisory authority in accordance with Art. 77 para. 1 GDPR. The right to lodge a complaint pursuant to Art. 77 GDPR is available to you in the EU Member State of your place of residence, your place of work and/or the place of the alleged infringement, i.e. you can choose the supervisory authority to which you turn from the above-mentioned places. The supervisory authority with which the complaint has been lodged will then inform you of the status and outcome of your complaint, including the possibility of a judicial remedy pursuant to Art. 78 GDPR.

Created by:

Website content checked!